Customer Service Executive
Alpha Health
Employer Active
Posted 1 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
1. Customer Support
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate product information, usage guidance, and troubleshooting assistance.
2. Order Processing
- Manage order entry in ERP/CRM systems.
- Coordinate with logistics and warehouse teams to ensure timely delivery.
3. Issue Resolution
- Handle complaints, returns, and warranty claims efficiently.
- Escalate technical issues to the appropriate department for resolution.
4. Documentation & Compliance
- Maintain detailed records of customer interactions and transactions.
- Ensure compliance with healthcare regulations and company policies.
5. Relationship Management
- Build and maintain strong relationships with clients to enhance satisfaction and loyalty.
- Conduct follow-ups to ensure service quality and gather feedback.
Qualifications:
- Bachelor s degree (preferably in Life Sciences, Healthcare, or Business).
- 1 3 years of experience in customer service, preferably in medical devices or healthcare.
- Excellent communication and interpersonal skills. Arabic speaking will be an added advantage.
- Strong problem-solving and multitasking ability.
- Knowledge of medical devices and healthcare industry standards (preferred).
- Proficiency in CRM systems and MS Office Suite.
Additional Requirements:
Willingness to travel as needed to meet with clients and attend industry events.
Valid driver s license.
Ability to work in a fast-paced, dynamic environment.
Desired Candidate Profile
Qualifications/strong>:
- Bachelor s degree (preferably in Life Sciences, Healthcare, or Business).
- 1 3 years of experience in customer service, preferably in medical devices or healthcare.
- Excellent communication and interpersonal skills. Arabic speaking will be an added advantage.
- Strong problem-solving and multitasking ability.
- Knowledge of medical devices and healthcare industry standards (preferred).
- Proficiency in CRM systems and MS Office Suite.
Additional Requirements:
Willingness to travel as needed to meet with clients and attend industry events.
Valid driver s license.
Ability to work in a fast-paced, dynamic environment.
Company Industry
Department / Functional Area
Keywords
- Customer Service Executive
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Alpha Health
AlphaHealth is a leading provider of cutting-edge medical equipment, offering innovative solutions that empower healthcare professionals to deliver the highest level of patient care. With a diverse portfolio and a commitment to quality, AlphaHealth is at the forefront of the medical equipment industry, striving to improve patient outcomes through state-of-the-art technology and personalized customer service./p>