Customer Service Executive

Client of People Perfect Advisory

Attend all incoming sales inquiries (walk-in, phone, email, or chat) by providing clear and accurate information about products in a professional, systematic, and focused manner, ensuring at least a 10% customer conversion rate.

Handle all customer inquiries or complaints empathetically, take necessary action as per established protocols, and follow up for timely resolution to ensure customer satisfaction and retention.

Record all customer interactions, issues, and feedback (in Bitrix), categorize and analyze data, highlight recurring issues, and suggest improvements for enhanced customer experience.

Coordinate with internal departments to communicate customer requirements and ensure timely responses through proper channels.

Manage daily office operations, including maintaining office supplies, coordinating with vendors, and ensuring a well-organized and professional office environment.

Assist in scheduling meetings, handling correspondence, and maintaining records and documentation efficiently.

Support HR and administrative functions such as visitor management, filing, and staff coordination when required.

Ensure the front desk and office area remain clean, welcoming, and professional at all times.