Customer Service Executive

Client of Talentmate

Responsibilities

• Respond to customer inquiries swiftly via phone, email, and social media channels.
• Resolve customer complaints with a professional demeanor and constructive approach.
• Identify and assess customers needs to achieve satisfaction and build loyalty.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Work closely with team members and share feedback to enhance service delivery.
• Follow communication procedures, guidelines, and policies at all times.
• Take the extra mile to engage customers and handle challenges effectively.
• Manage large amounts of incoming calls and document important information.
• Keep records of customer interactions, process customer accounts, and file documents.
• Ensure customer inquiries and issues are resolved promptly and efficiently.
• Collaborate with other departments to facilitate the resolution of customer issues.
• Stay informed of product details to provide customers with updated information.

Requirements

• Proven experience in a customer service or related introductory role is preferred.
• Strong communication skills, both verbal and written, are essential.
• Demonstrated ability to manage and prioritize multiple tasks efficiently.
• Familiarity with customer service software, databases, and tools is advantageous.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Flexibility to work various shifts, including evenings and weekends.
• High school diploma or equivalent; a bachelor s degree is a plus.