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Experience
1 - 3 Years
Monthly Salary
AED 4,000 - 5,000 ($1,081 - $1,351)
Job Location
Education
Any Graduation
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Serve as the primary point of contact for customers (walk-ins, calls, and emails), providing accurate information on company projects, services, and processes.
- Handle and resolve customer inquiries, complaints, and requests in a professional and timely manner.
- Coordinate with internal departments (Sales, Leasing, Projects, Finance, etc.) to ensure customer requirements and concerns are addressed effectively.
- Support residents and tenants with move-in, handover, and community-related queries.
- Maintain updated customer records and log interactions in the CRM system.
- Assist in preparing customer service reports and feedback analysis.
- Participate in customer engagement initiatives and events organized by the company.
- Escalate complex issues to the Customer Relations Manager for resolution when required.
- Ensure compliance with company policies, legal requirements, and service quality standards.
- Contribute to building and maintaining long-term customer trust and loyalty.
Desired Candidate Profile
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
- Minimum 2–4 years of customer service experience, ideally within the real estate, property management, or hospitality industry.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Proficiency in MS Office and CRM systems; knowledge of property management software is an advantage.
- Ability to multitask, prioritize, and work effectively under pressure.
- Fluency in English is required; knowledge of Arabic or other languages is an advantage.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
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Fakhruddin Properties
A leading company into properties development based in UAE since more than 50 years holding different industrial companies and properties.
Ms. Prachi - HR
22nd Floor, Lake Central Tower, Business Bay, P.O . Box: 191327 Dubai, United Arab Emirates Dubai, United Arab Emirates, Dubai, United Arab Emirates (UAE)
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