Customer Service Executive

Client of Talentmate

We are searching for a highly motivated and customer-oriented individual to fill the role of Customer Service Lady. In this position, the ideal candidate will act as a liaison between the company and its clients, providing exceptional service by addressing inquiries, resolving complaints, and ensuring customer satisfaction. The position demands a finely-tuned ability to perform efficiently in a fast-paced environment, maintain a positive attitude under pressure, and exhibit strong problem-solving skills. As the face of our organization, you will have the opportunity to significantly impact client relationships and contribute materially to the company s operational success. We value individuals who possess excellent communication skills, have a genuine passion for helping others, and can adapt to the changing needs of our clients.

Responsibilities

• Provide timely and accurate information to customers through phone, email, and live chat.
• Identify and resolve customer issues by clarifying the problem and determining the cause.
• Guide customers through troubleshooting steps to resolve service-related issues efficiently.
• Adhere to company policies and procedures to deliver high-quality customer service.
• Maintain a high level of customer satisfaction by addressing client needs professionally.
• Document all customer interactions and transactions in the company s CRM system.
• Assist in developing documentation and FAQ resources for customers and team use.
• Work collaboratively with other departments to resolve escalated issues promptly.
• Proactively identify opportunities to improve customer service processes and tools.
• Participate in regular training sessions to stay updated on new products and services.
• Execute follow-up calls or emails to ensure customer satisfaction post-resolution.
• Foster positive relationships and build trust with customers by providing reliable support.

Requirements

• High school diploma or equivalent education; college degree preferred.
• Proven experience in a customer service role, ideally within a relevant industry.
• Strong interpersonal skills with the ability to communicate effectively and clearly.
• Ability to manage difficult situations and resolve conflict in a professional manner.
• Exceptional organizational skills and the capability to manage multiple tasks efficiently.
• Proficiency with computer systems and experience using CRM software is preferred.
• A proactive approach to identifying and addressing customer concerns promptly.
• Flexibility to work occasional weekends or evening shifts as required.