CUSTOMER SERVICE/ADMIN INNOVATION DIRECT EMPLOYMENT SERVICES L.L.C

Responsibilities:

Resource is responsible for handling the various administrative functions within the community in general and customer communication via e-mails (communities’ mailbox), service requests, personal meetings, walk in customers, raising purchase requests, files, and documents management etc

Welcome customers on arrival and deal efficiently with enquiries and any complaints.

Understand customer’s needs and provide them with personalized solutions.

Provide information pertaining to all community services.

An approach to work, which puts “the customer”, centre-stage and emphasizes personal responsibility for the team's results.

Understanding the values and culture of the company and how they influence what we do.

Ensure the office is always kept in an orderly fashion.

Maintain high standards of personal hygiene and adhere to grooming standards at all times.

Always ensure customer satisfaction, while maintaining company policies and standards.

To take over the tasks of the fellow engagement coordinator in their absence.

Complete additional tasks as assigned from time to time by their line manager. This may include training and meeting attendance.

Conduct daily random courtesy calls.

Encourage and invite customers to complete our online survey

Ensures full compliance with the JOP Law and Directions therein

Assists the association manager in maintaining updated data of homeowner / occupant data in Client Direct.

Works towards accomplishing Client’s KPIs & MBOs.

Prioritizes and plans tasks well and completes tasks within set deadlines.

Coordinate with all vendors (contractors, suppliers, service providers etc.) who transact with the OA.