Customer Service Executive IRHPL

Employer Active

Posted 1 hrs ago

Experience

2 - 4 Years

Monthly Salary

AED 3,200 - 5,400 ($865 - $1,459)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Arts(Economics)

Nationality

Indian

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries and resolving issues with a focus on customer satisfaction.
  • Gather and analyze customer feedback to identify trends and suggest improvements to products and services.
  • Utilize CRM software to document interactions and ensure timely follow-up on customer concerns.
  • Provide timely and accurate information regarding products, services, and promotions to enhance customer knowledge.

Desired Candidate Profile

  • Bachelor's degree in Business Administration, Communication, or a related field, enhancing problem-solving capabilities.
  • Minimum of 2 years of experience in customer service or a related field, providing a solid foundation in service delivery.
  • Proficiency in customer relationship management (CRM) software, ensuring efficient tracking and management of customer interactions.
  • Fluency in English, with additional language skills preferred to cater to a diverse customer base.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Team Collaboration
  • Customer Care Representative
  • Call Management
  • Product Knowledge
  • CRM Software
  • Sales Promotion
  • Customer Relations Agent
  • Support Specialist

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IRHPL

IRHPL is an organization that specializes in products, providing high-quality solutions to target customers/markets. The company focuses on key strengths—for example: innovation, customer service, affordability, sustainability and aims to deliver value through core activities . With a commitment to the goal , IRHPL continues to grow by maintaining strong customer relationships and upholding professional standards.

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