Customer Service Executive Gulf Processing Industries

Multiple Vacancies

Posted on 23 Feb

Experience

3 - 5 Years

Monthly Salary

AED 5,000 - 6,000 ($1,351 - $1,621)

Job Location

Dubai(Dubai Industrial Park) - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

Gulf Processing Industries LLC (GPI) is seeking a professional Customer Service Executive to join our dynamic team in Dubai. The CS will be reporting to the Customer Service Manager and play a critical role in driving excellent CS. Manage complete Bid to Dispatch process and service GPI customers at a level of quality above expectations and to ensure that GPI services and relations with external and internal customers are at the highest level of quality and efficiency.

Desired Candidate Profile

  • Ensure Sales order process for customers and also from specific market to market.

  • Ensuring that customer orders are processed efficiently and responding to customer enquiries and requests.

  • Managing systematic approach to capture, evaluate and report issues / opportunities bought forward by customers, eg. Periodic surveys measuring KPIs, OTIF

  • Ensure sufficient quality information is provided to the customers through periodic order Ensurement reports.

  • Supervise the timely settlement of Customer claims.

  • Ensure that orders are processed accurately and that correct shipping instructions and invoices are generated for dispatches.

  • Decide on allocation of scarce stock between customers and Wearhouse.

  • Ensure that cost are under controlled and in line with budget.

  • 100% compliance with Supply Chain Ensurement.

  • Ensure 100% compliance with legal legislations and documentation requirement

  • Ensure Insurance claims.

  • Ensure timely reporting on

  • Case Fill rate

  • Monthly/Weekly Order to Shipment sheet

  • Support S&OP

  • Ensure Slow Moving and Obsolete

  • Co-ordinate on preparation and timely completion of ad hoc Ensurement reports

KPI:

  • CFR, OTIF, Stock Ensurement, DSO, Invoice accuracy, Delivery turn over time.

Qualifications:

Experience: Minimum 4-6 years of experience in similar field.

Education: Bachelor’s degree from any discipline.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Client Services Executive
  • Customer Support Specialist
  • Customer Relations
  • Customer Care Representative
  • Problem Solving
  • Product Knowledge
  • Order Processing

Gulf Processing Industries

+971-505769644 - HR Generalist