Customer Service Executive
Cosmofun S.A.L
Posted on 12 Mar
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Experience
1 - 3 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
A. Guest Services
- Be a promoter: promote marketing tools, packages and Monkey Maze features.
- Ensure the telephone is answered by professionally.
- Be the expert: explain the location rules & the game plays.
- Keep professional records in the event of guest service deficiencies, complaints, or accidents.
- Available all the time on his / her section and do his / her best to serve guests & keep an eye on the playing kids to ensure their safety.
- Know how to operate the systems.
- Receive payment (cash, check, credit cards, vouchers, receipt, refund, credits .).
- Count money in cash drawer and the wristbands at the beginning & the closing of shifts to ensure that amounts are correct.
B. Inventory Control
- Help monitoring cashier/Snack area inventory.
- Ensure that all merchandise is kept, stored and presented according to safety standards and the Monkey Maze presentation norms (Socks, wristbands ).
C. Facility
- Make sure all cashier/Snack and Play areas are kept cleanly, safely and securely.
- Make sure all cashier/Snack and Play areas are working properly, inform the Team Leader/Supervisor and follow up.
Company Industry
- Entertainment
- Recreation
- Theme Parks
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Executive
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Cosmofun S.A.L
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