Customer Service Executive

Cosmofun S.A.L

A. Guest Services

• Be a promoter: promote marketing tools, packages and Monkey Maze features.
• Ensure the telephone is answered by professionally.
• Be the expert: explain the location rules & the game plays.
• Keep professional records in the event of guest service deficiencies, complaints, or accidents.
• Available all the time on his / her section and do his / her best to serve guests & keep an eye on the playing kids to ensure their safety.
• Know how to operate the systems.
• Receive payment (cash, check, credit cards, vouchers, receipt, refund, credits .).
• Count money in cash drawer and the wristbands at the beginning & the closing of shifts to ensure that amounts are correct.

B. Inventory Control

• Help monitoring cashier/Snack area inventory.
• Ensure that all merchandise is kept, stored and presented according to safety standards and the Monkey Maze presentation norms (Socks, wristbands ).

C. Facility

• Make sure all cashier/Snack and Play areas are kept cleanly, safely and securely.
• Make sure all cashier/Snack and Play areas are working properly, inform the Team Leader/Supervisor and follow up.