Customer Service Executive

Taameer Group

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and walk-in inquiries
• Provide accurate information about properties, pricing, availability, and processes
• Register leads and update customer information in the CRM system
• Coordinate property viewings and follow up with clients
• Resolve customer complaints professionally and escalate complex issues when required
• Maintain proper records of customer interactions and feedback
• Support sales, leasing, and property management teams with customer coordination
• Ensure excellent customer experience before and after sales/lease

Requirements & Qualifications

• Bacheloru2019s degree or Diploma (preferred)
• 1u20133 years of experience in customer service (real estate experience is an advantage)
• Strong communication skills in Arabic (English is a plus)
• Good interpersonal and problem-solving skills
• Basic computer skills (MS Office, CRM systems)
• Ability to work under pressure and meet service standards