Customer Service Executive

Client of Premium Solutions Consultancy

Premium Solutions Consultancy is Hiring!
Position: Customer Service Executive

Key Responsibilities:

Respond to customer inquiries via phone and email in Arabic and English, providing accurate and timely assistance.
Resolve customer complaints, offer effective solutions, and escalate issues when necessary.
Maintain a high level of customer satisfaction through positive and productive interactions.
Process customer orders, returns, and exchanges following company policies.
Manage customer accounts, resolve discrepancies, and provide updates.
Assist customers with product inquiries and services, ensuring clarity and satisfaction.
Stay updated on company products, services, and policies to provide comprehensive support.
Collaborate with other departments to enhance the overall customer experience.

Qualifications:
Fluency in Arabic (written and spoken) is mandatory.
Proficiency in English is required.
Previous experience in customer service or a similar role is preferred.
Strong communication, problem-solving, and interpersonal skills.
Local hiring only Candidates must be currently residing in Qatar.
QID holders with NOC ready are eligible to apply.
Must be ready to join immediately.