Customer Service Executive
SolitAir
Employer Active
Posted 4 hrs ago
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Experience
2 - 7 Years
Job Location
Education
Any Graduation()
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
United Arab Emirates
Experience
2 to 7 years
Qualification Level
Higher Secondary School & Equivalent; ITI / Vocational; Diploma
Job Function
Customer Service / Telecalling
Skillset
Customer Service, Good communication skills
Preferred Jobseekers
Jobseekers from any country; Locally available candidates only apply for this job; Jobseekers from any GCC country
Customer Interaction: Handle inquiries, bookings, and quotes through phone and online channels. Proactively keep customers updated on the progress of their cargo
Problem Solving: Investigate and resolve issues, escalate where required, and support corrective actions
Reporting & Data: Input, validate, and prepare accurate reports and data analysis for process improvement
Team Collaboration: Work closely with internal teams, vendors, and customers to ensure smooth processes
Compliance: Ensure all activities meet company procedures, relevant regulations, and deadlines
Communication: Support process changes by preparing job aids, procedures, and delivering on-the-job training where needed
What We re Looking For:
Secondary education or equivalent
Good communication and computer skills
Strong problem-solving and decision-making abilities
Customer-oriented mindset with a focus on service excellence
Willingness to work rotational shifts (24/7 coverage) including weekends and nights from our office at DWC and report physically on-site.
Experience in Cargo, Freight forwarding or Logistics is advantageous
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Executive
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