Customer Service Executive
Sparkle Wave Freight Brokers LLC
Posted on 1 Sep
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Experience
5 - 7 Years
Job Location
Education
Any Graduation()
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
United Arab Emirates
Experience
5 to 7 years
Qualification Level
Graduate; Post Graduate; MBA / Management Post Graduates
Job Function
Customer Service / Telecalling
Supply Chain / Logistics / Import / Export
Skillset
Communication & Interpersonal Skills, Customer Handling Skills
Preferred Jobseekers
Locally available candidates only apply for this job
What you ll be doing:
Coordinate with clients, carriers, agents, and internal teams to ensure timely handling of sea shipments.
Provide accurate shipment status updates and respond to customer queries promptly.
Prepare, review, and process shipping documentation to meet regulatory and customs requirements.
Support the operations team with booking, follow-ups, and exception handling across the shipment lifecycle.
Liaise with partners to arrange cargo handovers, deliveries, and releases.
Maintain strong client relationships through proactive communication and problem resolution.
What we re looking for:
Minimum 5+ years UAE experience in logistics operations, preferably focused on sea imports & exports.
Familiarity with ERP systems and logistics/shipping platforms.
Solid understanding of Incoterms and international trade procedures.
Excellent communication, coordination, and problem-solving skills.
Customer-first mindset with strong attention to detail and the ability to work under pressure.
Company Industry
- Shipping
- Freight
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Executive
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Sparkle Wave Freight Brokers LLC