Customer Service Agthia Group PJSC

Employer Active

Posted 1 hrs ago

Experience

2 - 5 Years

Job Location

Al Farawaniyah - Kuwait

Education

Any Graduation

Nationality

Indian, Syrian, Egyptian, Pakistani

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Act as the first point of contact for customer inquiries, providing timely and accurate information to enhance customer satisfaction.
  • Manage customer complaints with empathy and professionalism, ensuring swift resolution while maintaining a positive company image.
  • Utilize CRM software to track interactions, manage customer accounts, and provide personalized service based on customer history.
  • Conduct follow-up calls or emails to ensure customer issues are resolved and to gather feedback for continuous improvement.

Desired Candidate Profile

  • A minimum of a high school diploma; a bachelor's degree in business or related field is preferred.
  • 1-3 years of experience in a customer service role, preferably in a fast-paced environment.
  • Familiarity with CRM systems and customer service software to efficiently manage interactions.
  • Proficiency in English; additional languages are a significant advantage for diverse customer engagement.

Employment Type

    Full Time

Company Industry

  • FMCG
  • Foods
  • Beverages

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Team Collaboration
  • CRM Systems
  • Customer Care Representative
  • Problem Solving
  • Customer Feedback
  • Product Knowledge
  • Empathy
  • Technical Support Representative

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Agthia Group PJSC

Agthia Group is one of the region’s leading Food & Beverage companies, with a growing international footprint. We are a publicly listed company on the Abu Dhabi Securities Exchange (ADX) and part of ADQ, one of region’s largest holding companies. Rooted in Abu Dhabi since 1978, we've grown into a global presence, operating in countries including the UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan. We’ve built a diverse portfolio of over 35 market-leading brands across Water & Food, Snacking, Protein & Frozen, and Agri-Business – touching the lives of millions of consumers in more than 65 global markets. With sustainability at the core of our innovations, we’ve pioneered several world-first products, setting new benchmarks in the industry and meeting the evolving needs of communities worldwide. Join us and be part of a team that's not just shaping the future of food and beverage but also making a meaningful impact on the world. Together, let's grow 'For the Better.'

Read More

Fresh

Abu Dhabi Dubai,UAE, Abu Dhabi, United Arab Emirates (UAE)

https://www.agthia.com