Customer Service TALENT SEEKER HUMAN RESOURCES AND MANAGEMENT CONSU LTANCY LLC

Multiple VacanciesEmployer Active

Posted 37 min ago

Experience

1 - 5 Years

Monthly Salary

AED 2,500 - 3,000 ($676 - $811)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Arts(Communication), Any Graduation

Nationality

Filipino

Gender

Any

Vacancy

15 Vacancies

Job Description

Roles & Responsibilities

Job Summary The Customer Service Representative serves as the primary point of contact for customers, providing support, resolving inquiries, and ensuring a positive brand experience. The ideal candidate is a patient communicator, a quick problem-solver, and a dedicated advocate for customer satisfaction.

Key Responsibilities

  • Inbound Support: Handle a high volume of incoming inquiries via phone, email, live chat, or social media in a timely and professional manner.

  • Problem Resolution: Identify and assess customers' needs to achieve satisfaction; troubleshoot technical or service issues and escalate complex cases to the appropriate department.

  • Account Management: Maintain accurate customer records by updating account information and documenting all interactions in the CRM system.

  • Product Knowledge: Stay up-to-date on company products, services, and policies to provide accurate information and "up-sell" or "cross-sell" when appropriate.

  • Feedback Loop: Collect and report customer feedback to management to help improve internal processes and product offerings.



Desired Candidate Profile

  • Communication: Excellent verbal and written communication skills with an ability to explain complex information clearly.

  • Empathy: High emotional intelligence and the ability to remain calm and professional under pressure or when dealing with upset callers.

  • Technical Proficiency: Familiarity with CRM systems (e.g., Salesforce, Zendesk, or HubSpot) and Microsoft Office Suite.

  • Efficiency: Strong multitasking and time-management skills; ability to prioritize tasks in a fast-paced environment.

  • Education: High school diploma or equivalent; an Associate’s or Bachelor’s degree is often preferred for specialized industries.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Care Representative
  • Problem Solving
  • CRM Systems
  • Empathy

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

TALENT SEEKER HUMAN RESOURCES AND MANAGEMENT CONSU LTANCY LLC