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Experience
1 - 6 Years
Monthly Salary
AED 3,300 - 4,300 ($892 - $1,162)
Job Location
Dubai(Oud Metha) - United Arab Emirates (UAE)
Education
Secondary School, Any Graduation
Nationality
Any Nationality
Gender
Any
Vacancy
7 Vacancies
Job Description
Roles & Responsibilities
Visa Application Processing and Customer Interaction • Scrutinize and collect visa application documents for processing. • Attend to customer/applicant queries through various channels, including in-person, email, and telephone. • Inform applicants about available Value-Added Services and facilitate their delivery. • Encourage applicants to provide feedback on services and experiences at the application center. Operations and Compliance • Handle cash and bank transactions accurately, adhering to established procedures. • Record and maintain all application data, ensuring accurate and timely entry into the system without errors. • Ensure timely completion of the visa application process within the specified Turn Around Time (TAT). • Maintain strict compliance with standard operating procedures and manuals to ensure process consistency.
Desired Candidate Profile
Education • Minimum: Pursuing Graduation (Minimum 12 years of Formal Education) • Additional: Graduate or global equivalent Experience • 0 - 2 years of experience preferably in the Travel and Tourism or Service industry. Should have their own visa (fathers/mothers/golden/spouse visa only).
Employment Type
- Contract
Department / Functional Area
Keywords
- Customer Service Representative
- Customer Experience Associate
- Client Care Coordinator
- Team Collaboration
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VFS Global
As the global leader in trusted technology services, empowering secure mobility for governments and citizens, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.
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