Customer Service Al kayan

Employer Active

Posted on 13 Oct

Experience

1 - 6 Years

Monthly Salary

AED 3,200 - 5,400 ($865 - $1,459)

Job Location

Sharjah - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any GCC National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly to ensure a positive customer experience.
  • Actively listen to customer needs, empathize with their concerns, and provide tailored solutions that exceed their expectations.
  • Utilize CRM software to track customer interactions and feedback, ensuring accurate record-keeping for improved service delivery.
  • Work collaboratively with cross-functional teams to address complex customer issues and implement effective solutions.

Desired Candidate Profile

  • A minimum of a high school diploma, with additional certifications in customer service or communication preferred.
  • 1-3 years of experience in a customer service role, preferably within the retail or tech industry.
  • Familiarity with customer relationship management (CRM) software and data entry systems is essential.
  • Fluency in English is required; proficiency in additional languages is a significant advantage.

Employment Type

    Full Time

Company Industry

  • Consulting
  • Management Consulting
  • Advisory Services

Department / Functional Area

  • Administration

Keywords

  • Team Collaboration
  • CRM Systems
  • Customer Care Representative
  • Problem Solving
  • Customer Feedback
  • Product Knowledge
  • Empathy
  • Technical Support Representative

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Al kayan

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