Customer Service Manager
Lavita Developments
Employer Active
Posted 10 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Develop and implement customer service strategies to enhance client satisfaction and loyalty.
- Lead, mentor, and manage the customer service team to achieve performance targets and deliver exceptional service.
- Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer service operations.
- Collaborate with cross-functional teams to resolve complex customer issues and ensure seamless service delivery.
- Analyze customer feedback and trends to identify opportunities for process improvements.
- Oversee the recruitment, training, and professional development of customer service staff.
- Create and maintain policies and procedures that align with industry best practices.
- Manage departmental budgets and allocate resources efficiently.
- Prepare and present regular reports on customer service performance to senior management.
- Drive initiatives to enhance the overall customer experience and foster a customer-centric culture.
Desired Candidate Profile
Minimum of 5 years of experience in customer service management or a related leadership role.
- Proven track record of developing and implementing customer service strategies.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Demonstrated ability to analyze data and implement process improvements.
- Experience working in an office-based environment.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Strong organizational and time management skills.
- Proficiency in customer service software and CRM systems.
- Commitment to delivering outstanding customer experiences.
Company Industry
- Real Estate
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Manager
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