Customer Service Manager FRSHR Leather Restoration

Employer Active

Posted 29 min ago

Experience

8 - 15 Years

Monthly Salary

AED 7,000 - 10,000 ($1,891 - $2,701)

Job Location

Dubai - United Arab Emirates (UAE)

Education

MBA/PG Diploma in Business Mgmt(Marketing)

Nationality

Any European National, Any Arab National, Any GCC National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Lead and mentor a team of customer service representatives, fostering a culture of excellence and accountability.
  • Develop and implement customer service policies and procedures that enhance customer satisfaction and operational efficiency.
  • Analyze customer feedback and service metrics to identify trends and areas for improvement, driving continuous enhancement.
  • Manage escalated customer complaints with empathy and professionalism, ensuring swift resolutions that uphold company reputation.

Desired Candidate Profile

  • Bachelor's degree in Business Administration, Communication, or a related field, with a focus on customer relations.
  • Minimum 5 years of experience in customer service, with at least 2 years in a managerial role, preferably in a fast-paced environment.
  • Proven track record of developing and implementing successful customer service strategies that drive satisfaction.
  • Strong leadership skills, with the ability to inspire and motivate diverse teams to achieve common goals.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Performance Metrics
  • Data-Driven Decision Making
  • Customer Experience Manager
  • Customer Relations
  • Budget Management
  • Process Improvement
  • Cross-Functional Collaboration
  • Team Leadership

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FRSHR Leather Restoration

Fast growing, ambitious, luxury leather restoration business

HAMZA - SENIOR

DIP Dubai, UAE, Dubai, United Arab Emirates (UAE)

Www.frshr.ae