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Experience
0 - 6 Years
Monthly Salary
AED 4,700 - 7,900 ($1,270 - $2,134)
Job Location
Education
MBA/PG Diploma in Business Mgmt(Marketing)
Nationality
Any Arab National, Any GCC National, Any European National, Any Anglophone National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Lead and inspire the customer service team to achieve exceptional service standards and foster a positive work environment.
- Develop and implement customer service policies and procedures to enhance operational efficiency and customer satisfaction.
- Analyze customer feedback and service metrics to identify trends, resolve issues, and drive continuous improvement.
- Manage escalated customer complaints and ensure effective resolution while maintaining strong customer relationships.
Desired Candidate Profile
- Bachelor's degree in Business Administration, Communications, or a related field is essential.
- A minimum of 5 years of experience in customer service, with at least 2 years in a managerial role preferred.
- Proven track record of driving customer satisfaction and managing high-performing teams.
- Experience in a specific industry such as retail, telecommunications, or e-commerce is a plus.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
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