Escalation Management Jobs in Dubai

• 5 Years
• Dubai , Sharjah , Abu Dhabi - United Arab Emirates (UAE)

Manage daily delivery operations, optimize fleet utilization, lead teams, implement SOPs, and ensure service level agreements are met in a fast-paced environment.

• 3 - 5 Years
• Dubai - United Arab Emirates (UAE)

The role involves managing customer inquiries via phone, email, and chat, utilizing CRM systems, and requires strong communication and problem-solving skills.

• 2 - 7 Years
• Dubai - United Arab Emirates (UAE)

Investigate and resolve complex customer issues, analyze trends, and communicate effectively to enhance customer loyalty and service processes.

• 7 - 9 Years
• Dubai - United Arab Emirates

Develop and implement customer service strategies, manage teams and agencies, drive process innovation, and ensure customer advocacy and performance metrics.

• 2 - 7 Years
• Dubai - United Arab Emirates

Responsible for deal modeling, contract compliance, interdepartmental coordination, data reporting, and client services with strong analytical and communication skills.

• 15 Years
• Dubai - United Arab Emirates (UAE)

Lead financial leadership and group consolidation, manage shared services, and ensure compliance while optimizing capital allocation and operational efficiency.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead back-office operations for a CFD trading platform, ensuring process quality, compliance, and high customer satisfaction through effective team management.

• 10 - 20 Years
• Dubai - United Arab Emirates

Lead affiliate operations in entertainment, optimize efficiency, manage projects, and support clients with strong leadership and interpersonal skills.

• 5 - 7 Years
• Dubai - United Arab Emirates

Guide technology strategy for enterprise accounts, lead technical teams, solve complex challenges, and communicate effectively with stakeholders to drive platform adoption.

• 5 - 7 Years
• Dubai - United Arab Emirates

Manage incident lifecycle, coordinate with IT teams, ensure compliance with ITIL, and enhance customer processes while delivering excellent service.

• 4 - 9 Years
• Dubai - United Arab Emirates

Oversee customer service operations, manage enquiries, maintain service standards, requiring fluency in Chinese and English with strong communication skills.

• 3 - 7 Years
• Dubai - United Arab Emirates

Manage critical production outages, troubleshoot technical issues, analyze system architecture, and provide creative solutions while ensuring production quality.

• 17+ Years
• Dubai - United Arab Emirates (UAE)

Seeking a senior Arabic-speaking Service Delivery Manager to oversee IT Managed Services, ensuring SLA compliance, stakeholder management, and team leadership across various IT ...

• 8 - 12 Years
• Dubai - United Arab Emirates (UAE)

Lead service delivery and governance for a government account, focusing on IT service management, customer experience, and operational excellence.

• 4 - 9 Years
• Dubai - United Arab Emirates (UAE)

Responsible for resolving high-priority customer complaints, enhancing client relations, and implementing process improvements to ensure exceptional customer experience.