Customer Service Manager
Talentmate
Posted on 12 Sep
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Experience
3 - 5 Years
Job Location
Education
Bachelor of Technology/Engineering(Paint/Oil)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
- Develop and implement effective customer service policies and procedures.
- Lead, coach, and mentor a team of customer service representatives.
- Monitor team performance through key performance indicators and metrics.
- Handle complex customer issues and resolve complaints efficiently.
- Coordinate with other departments to ensure seamless service delivery.
- Identify and address gaps in the customer service process for improvements.
- Prepare detailed performance reports and present findings to management.
- Stay updated with industry trends to enhance customer service efforts.
- Ensure all customer service activities align with business objectives.
- Optimize customer service capacity during peak operational periods.
- Facilitate training sessions to ensure team knowledge is current and comprehensive.
- Foster a positive team environment to improve employee and customer satisfaction.
Desired Candidate Profile
Requirements
- Bachelor s degree in Business Administration, Management, or related fields.
- At least three years of experience in a customer service management role.
- Exceptional communication and interpersonal skills to engage with clients.
- Proven ability to lead and motivate a diverse team effectively.
- Strong problem-solving skills with a detail-oriented approach.
- Ability to manage multiple tasks under pressure without compromising quality.
- Proficiency in CRM systems and other customer service software tools.
Company Industry
Department / Functional Area
Keywords
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