Customer Service Manager
one2twelve
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
???? About the Company:
A leading company in the ready-to-wear clothing industry, operating a network of over 60 branches across the country through a franchise system, is seeking a distinguished Customer Service Manager to lead the customer support team and ensure the highest levels of customer satisfaction.
Job Title: Customer Service Manager
Responsibilities:
Manage the customer service team and monitor staff performance to achieve goals.
Develop strategies and policies to enhance the customer experience.
Handle complaints and resolve issues efficiently.
Oversee various communication channels (phone social media email).
Prepare periodic reports for management on performance indicators and service quality.
.Benefits:
Professional work environment.
Competitive salary + performance incentives.
Opportunities for development and promotion.
Desired Candidate Profile
Requirements:
Minimum of 5 years of experience in customer service, with at least 2 years in a managerial position.
Preferably experienced in the ready-to-wear or retail sector.
Strong communication and leadership skills.
Proficiency in CRM software and customer management systems
Company Industry
- Textiles Clothing
- Apparels
- Fashion
- Accessories
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Manager
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