Customer Service Manager

Client of hirelebanese

Key Responsibilities

• Manage the operations of the Customer Service Department to ensure all customer inquiries are properly assessed and addressed.
• Handle and resolve customer complaints in a timely and effective manner to ensure satisfaction.
• Develop and implement training plans and provide continuous coaching for the customer service team.
• Coordinate with team members and project leads to ensure efficient delivery of products, services, and information.
• Ensure all incoming inquiries and communications are accurately documented and routed to the appropriate stakeholders.
• Maintain a professional, empathetic, and customer-focused approach at all times.
• Identify opportunities for process improvement to enhance customer experience and operational efficiency.
• Analyze customer service data and maintain updated reports and tracking sheets.
• Conduct customer satisfaction surveys and prepare reports for senior management.
• Support the implementation and continuous improvement of the company s quality management system.
• Propose innovative ideas to improve service quality and operational performance.
• Prepare and maintain required documentation and reports.
• Perform any additional tasks assigned by senior management.