Customer Service Officer Emirati National ACE Gallagher Holding W.L.L.

Posted 30+ days ago

Experience

1 - 2 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation()

Nationality

Emirati (UAE)

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Our office in Dubai is currently looking for a Customer Service Officer to perform the following functions:

  • Maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner.
  • To offer the highest possible level of service to all our clients thereby assisting in retaining existing business and improving our persistency levels by maintaining excellent productivity and accuracy.

Main Responsibilities

  • Respond to all client enquiries relating to eligibility, plan benefit coverage, claims status, policy terms and conditions and strive for first call resolution.
  • Communicate regularly with clients and our business partners regarding the insurance cover and related claims.
  • Provide payment confirmation or clarifications as required to clients.
  • Achieve / exceed set productivity and quality standards.
  • Provide payment confirmation or clarifications as required to clients.es and staff to resolve client issues.
  • Maintain accurate records and files as required.

Education and Experience

  • High School/University/Diploma degree is required
  • Fresh graduate or 1-2 years experience in customer service.

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Department / Functional Area

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ACE Gallagher Holding W.L.L.

https://www.ace-gallagher.com/job-opening/

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