Customer Service Officer

Sagueny Group

Multiple Vacancies

Posted on 12 Sep

Experience

1 - 3 Years

Job Location

Alexandria - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

  • Serve as the primary point of contact for English-speaking customers, addressing inquiries and resolving issues efficiently.
  • Provide accurate information about Sagueny Group s food processing and packaging solutions to clients.
  • Handle customer complaints and provide timely solutions to ensure high levels of customer satisfaction.
  • Document all customer interactions and feedback in the company s CRM system.
  • Collaborate with internal teams to escalate and resolve complex customer issues.
  • Follow up with clients to ensure their needs are met and to gather feedback on products and services.
  • Maintain up-to-date knowledge of company products, services, and industry trends.
  • Support the sales team by identifying potential upselling or cross-selling opportunities.
  • Assist in the preparation of customer service reports and performance metrics.
  • Participate in ongoing training sessions to enhance product knowledge and customer service skills.

Desired Candidate Profile

  • Minimum of 1 year of experience in a customer service or client support role.
  • Maximum of 3 years of relevant experience preferred.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Proficient in using CRM systems and Microsoft Office applications.
  • Demonstrated ability to handle challenging customer situations with professionalism.
  • Strong interpersonal skills and a customer-oriented mindset.
  • Willingness to work onsite in Alexandria.
  • Flexibility to work full-time, under limited supervision, and in a leadership-supportive environment.

Company Industry

  • Agriculture
  • Dairy
  • Poultry
  • Livestock

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Officer

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Sagueny Group

https://wuzzuf.net/jobs/p/tf5wuradzrfj-customer-service-officer-english-account-alex-sagueny-group-alexandria-egypt