Customer Service Officer (ARABIC SPEAKER)

Confidential Company

Multiple Vacancies

Posted 30+ days ago

Experience

0 - 2 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Diploma, Any Graduation

Nationality

Any Arab National, Any Nationality

Gender

Female

Vacancy

99 Vacancies

Job Description

Roles & Responsibilities

  • Provide accurate and up-to-date information on products, services, and company policies, ensuring customers are well-informed and confident.
  • Investigate and resolve customer complaints, escalating complex issues to the appropriate departments while maintaining a positive customer experience.
  • Process customer orders, returns, and exchanges accurately and efficiently, adhering to company guidelines and procedures.
  • Maintain detailed and accurate records of customer interactions, transactions, and complaints in the CRM system.
  • Proactively identify opportunities to improve customer satisfaction and loyalty through personalized interactions and tailored solutions.
  • Stay updated on product knowledge, industry trends, and company updates to provide informed and relevant customer service.
  • Contribute to the development and improvement of customer service processes and procedures, identifying areas for efficiency and enhancement.
  • Meet or exceed performance targets for call quality, resolution time, and customer satisfaction, contributing to overall team goals.
  • Collaborate with cross-functional teams, such as sales and technical support, to resolve customer issues and ensure seamless service delivery.

Desired Candidate Profile

SPEAKS ARABIC

  • Demonstrates fluency in Arabic (native or near-native) and English, both written and spoken, with excellent communication skills.
  • Exhibits strong interpersonal and communication skills, with the ability to build rapport and empathize with customers.
  • Proficient in using CRM software and other customer service tools to manage customer interactions and data.
  • Displays a customer-centric mindset with a passion for providing exceptional service and exceeding customer expectations.
  • Demonstrates problem-solving and critical-thinking abilities, with the capacity to analyze situations and find effective solutions.
  • Exhibits adaptability and flexibility, with the ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
  • Possesses strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
  • Shows a positive attitude, a strong work ethic, and a commitment to teamwork and collaboration.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Confidential Company

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