Customer Service Officer
Mashreq
Posted on 12 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
- Managing service needs of walk-in SME customers. To ensure that SE Account Manager’s involvement in operational issues is brought to minimum level- Execution of maintenance activities including KYC handling and Compliance related activities and exception handling- To ensure ‘superior customer service’ delivery and being the single point of contact for SE AM’s handling all escalated and complex customer complaints effectively in a timely manner- Maximize cross-sell opportunities by referring the leads to the SE Account Manager
Desired Candidate Profile
NA
Company Industry
Department / Functional Area
Keywords
- Customer Service Officer
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