Customer Service Professional

oxshare

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Beirut - Lebanon

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Work Location: Sin El Fil, Lebanon (On-site)

Job Summary:
The Customer Service Professional is responsible for providing high-quality support to clients by handling inquiries, resolving issues efficiently, and ensuring an excellent customer experience while adhering to company policies and service standards.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.

Resolve customer complaints and issues effectively while maintaining a high level of customer satisfaction.

Provide accurate information regarding company products, services, policies, and procedures.

Maintain and update customer records accurately in the CRM system.

Escalate complex or unresolved issues to the appropriate department when required.

Follow company policies, procedures, and compliance requirements at all times.

Meet assigned performance targets, including response time and customer satisfaction KPIs.

Work closely with internal teams to enhance service quality and operational efficiency.

Requirements & Qualifications:

Bachelor’s degree or diploma in Business Administration or a related field (preferred).

Proven experience in a customer service role within a professional or corporate environment.

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask, prioritize, and work under pressure.

Proficiency in MS Office applications and CRM systems.

Skills & Competencies:

Strong interpersonal and communication skills

Customer-oriented mindset

Attention to detail and accuracy

Time management and organizational skills

Professional attitude and presentation

Desired Candidate Profile

Bachelor s degree or diploma in Business Administration or a related field (preferred).

Proven experience in a customer service role within a professional or corporate environment.

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask, prioritize, and work under pressure.

Proficiency in MS Office applications and CRM systems.

Skills & Competencies:

  • Strong interpersonal and communication skills
  • Customer-oriented mindset
  • Attention to detail and accuracy
  • Time management and organizational skills
  • Professional attitude and presentation

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Professional

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

oxshare

https://www.hirelebanese.com/jobdetails.aspx?id=277033

Similar Jobs

Office Assistant

Al Enayah Al Sehriah Beauty Salon

  • 1 - 3 Years
  • Dubai - United Arab Emirates (UAE)

Customer Service Representative

Customer Relation Executive

HR Fresher

Confidential Company

  • 0 - 1 Year
  • Dubai - United Arab Emirates (UAE)

Talent Acquisition Specialist - Arabic Speaker

View All
  • Home
  • Jobs in Lebanon