Customer Service - Real Estate

Solik Real Estate Investment

Employer Active

Posted on 26 May

Experience

3 - 5 Years

Job Location

Alexandria - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution

  • Handle all customer s inquiries received timely and professionally.
  • Understanding customers' needs and identifying their problems.
  • Handle all the contract preparation process.
  • Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
  • Manage all the after-sales service with the clients.
  • Prepare all the reports and documentation regarding the clients.
  • Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
  • Update client s account data on the company database to follow up payment status, review contracted unit updates.
  • Update client s records on ERP System to acquire any changes in the client information such as: (Contact person Mobile - Address Email).

Desired Candidate Profile

Previous experience in customer service ( real estate field is preferred).

  • 3 - 5 Years Experience in Real Estate Field
  • Strong communication and problem-solving skills.
  • Good command of English and MS Office.
  • Ability to work under pressure and handle multiple tasks.
  • Proven customer support experience or experience as a Client Service Representative

Company Industry

  • Real Estate

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service - Real Estate

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Solik Real Estate Investment

https://wuzzuf.net/jobs/p/urkbb4cws9s2-customer-service-real-estate-solik-real-estate-investment-alexandria-egypt