Customer Service Representative - Commercial Vehicles | Al-Futtaim Aut Al Futtaim Private Company (LLC)

Employer Active

Posted 52 min ago

Experience

4 - 9 Years

Job Location

Other - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Act as the first point of contact for customer inquiries, complaints, and service requests.

  • Support showroom operations and assist walk-in customers with their requirements.

  • Coordinate with sales, aftersales, warehouse, and logistics teams to process orders and deliveries accurately and on time.

  • Prepare delivery schedules and ensure all relevant documentation is complete.

  • Maintain customer, vendor, stock, and transaction records with accuracy.

  • Prepare invoices, support payment processing, and follow up on receivables.

  • Help maintain service standards, safety compliance, and operational accuracy across all customer interactions.

Desired Candidate Profile

Required skills to be successful

  • Bachelor’s degree

  • Proven experience in customer service or a related support role.

  • Experience with invoicing, delivery coordination, stock reporting, or related administrative tasks is an advantage.

  • Proficiency in MS Office and familiarity with SAP or similar systems is preferred.

About the team

You will be part of FAMCO Qatar, working closely with a collaborative team across sales, aftersales, warehouse, and logistics functions. The team is focused on delivering excellent customer service, efficient operations, and a seamless experience for commercial vehicle customers.

What equips you for the role

  • A customer-first mindset and a professional approach to handling inquiries and issues.

  • Confidence in managing operational and administrative tasks with accuracy.

  • The ability to build strong working relationships across teams and with customers.

  • A practical understanding of showroom support, inventory coordination, and billing processes.

  • Strong customer service, communication, and interpersonal skills.

  • Ability to multitask and coordinate effectively across multiple departments.

  • Good organizational skills with strong attention to detail.

  • Problem-solving mindset and the ability to work well under pressure.

Employment Type

    Full Time

Company Industry

  • Automotive
  • Automobile
  • Auto Accessories

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service
  • Customer Success
  • Support Agent
  • Problem-Solving
  • Customer Support Specialist

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Al Futtaim Private Company (LLC)

Al Futtaim Private Company (LLC)

Jessica Misal - NA

Festival Tower, Crescent Drive, Dubai Festival City, Dubai Al Hasan Al Basri St, Dammam, Dubai, United Arab Emirates (UAE)