Customer Service Representative - English

VXI

Role Description

This is a full-time, on-site role for an English Customer Service Agent located in Cairo, Egypt. The Customer Service Agent will be responsible for providing support and assistance to customers, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include handling customer inquiries, resolving issues, and maintaining accurate records of customer interactions.

Now Hiring: English Customer Support | On-Site in Nasr City

Location: City Stars Mall, Nasr City Cairo, Egypt

Company: VXI Global Solutions

About the Role:

VXI Global Solutions is launching a new account in Egypt and you have the opportunity to be part of the first hiring wave. As a Customer Support Representative, you will handle inbound calls, assist customers with billing, service inquiries, and technical issues, and deliver an exceptional customer experience on behalf of one of the top brands in the U.S.

This is your chance to join a brand-new team with strong growth potential, early leadership opportunities, and world-class training.

What You ll Be Doing:

Answer customer inquiries related to products and services
Provide accurate billing and technical support
Troubleshoot and resolve service issues with professionalism
Document customer interactions in internal systems
Maintain a high level of customer satisfaction

Work Conditions:

Rotational shifts (5 days/week, 2 days off)
9 working hours per day, including a 1-hour break
On-site role at our office in City Stars, Nasr City
Transportation provided (pickup points + door-to-door after 11 PM)

What We Offer:

Free transportation
Social & medical insurance
Paid training start learning from Day 1 (no fees)
Clear growth path in a multinational environment

Who Should Apply:

Fluent English speakers (B2+ / C1 level)
Customer-focused, solution-oriented individuals
Eager to grow in the customer experience and telecom space