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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Respond to customer inquiries via phone, email, and chat in Farsi and English
Provide accurate information regarding products, services, and policies
Resolve customer issues promptly and professionally
Maintain detailed records of customer interactions in CRM systems
Collaborate with internal teams to ensure customer satisfaction
Identify and escalate priority issues when necessary
Handling of Back-office queries
Support clients with technical and troubleshooting issues
Deal with complaints of a varying nature promptly and effectively
Meet set performance targets including response time, resolution rate, and customer satisfaction.
Upsell and cross sell to clients by adding value-added services to improve client retention, acquisition & loyalty.
Desired Candidate Profile
Fluency in Farsi and English (spoken and written)
- Previous experience in customer service or a similar role and knowledge of financial market will be considered an advantage.
- Strong communication, soft-selling and interpersonal skills
- Ability to work efficiently under pressure
- Ability to multitask and work in a fast-paced environment
- Familiarity with CRM systems and support tools is a plus
- Problem-solving mindset and attention to detail
Company Industry
Department / Functional Area
Keywords
- Customer Service Representative Farsi Speaking
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Exinity
The Exinity Group is a wealth engine that wants to make financial independence a reality for an aspiring and upwardly mobile new generation of investors and traders - especially those in the developing world. As a globally recognized Financial Services firm, it is our mission to empower them to succeed. We design, engineer and market a growing range of innovative trading and investing products that meet their expectations for choice, creativity, and control, and which are backed by risk management tools, education and exceptional customer experience. We have two decades of experience and a strong global presence in risk-driven online trading, and we want you to be a part of our truly international team that serve over two million clients in 150 countries from regulated centers across Europe, the Middle East, Africa and Asia.