Customer Service Representative - Farsi Speaking
Exinity
Posted on 13 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking a proactive and customer-focused Farsi-speaking Customer Service Representative to join our team - Reporting to the Team Lead, Customer Service.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in Farsi and English
- Provide accurate information regarding products, services, and policies
- Resolve customer issues promptly and professionally
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with internal teams to ensure customer satisfaction
- Identify and escalate priority issues when necessary
- Handling of Back-office queries
- Support clients with technical and troubleshooting issues
- Deal with complaints of a varying nature promptly and effectively
- Meet set performance targets including response time, resolution rate, and customer satisfaction.
- Upsell and cross sell to clients by adding value-added services to improve client retention, acquisition & loyalty.
Qualifications
- Fluency in Farsi and English (spoken and written)
- Previous experience in customer service or a similar role and knowledge of financial market will be considered an advantage.
- Strong communication, soft-selling and interpersonal skills
- Ability to work efficiently under pressure
- Ability to multitask and work in a fast-paced environment
- Familiarity with CRM systems and support tools is a plus
- Problem-solving mindset and attention to detail
Desired Candidate Profile
The ideal candidate will be responsible for delivering exceptional support to our Farsi and English- speaking clients, resolving inquiries efficiently, employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience.
Company Industry
Department / Functional Area
Keywords
- Customer Service Representative - Farsi Speaking
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Exinity
The Exinity Group is a wealth engine that wants to make financial independence a reality for an aspiring and upwardly mobile new generation of investors and traders - especially those in the developing world. As a globally recognized Financial Services firm, it is our mission to empower them to succeed. We design, engineer and market a growing range of innovative trading and investing products that meet their expectations for choice, creativity, and control, and which are backed by risk management tools, education - and exceptional customer experience. We have two decades of experience and a strong global presence in risk-driven online trading, and we want you to be a part of our truly international team that serve over two million clients in 150 countries from regulated centers across Europe, the Middle East, Africa and Asia.