Customer Service Representative - Fintech Sector

Transcom

What's in it for YOU!

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
• Continuous development through our internal learning platforms and external training;
• Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;
• 2-3 weeks training course that will introduce you to the specifics of the job;
• Modern and comfortable office and relaxing spaces to take a break;
• Flexible work schedule;
• Free taxi rides for shifts ending between 7:30PM and 11PM;
• Corporate benefits and discounts.

Join Transcom as a Customer Service Representative!

• Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:
• Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets;
• Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via tickets;
• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;
• March 29th, rotating shifts.

To be successful in this role, the following is needed:

• C1 or native written and spoken proficiency in English;
• Strong verbal and written communication and interpersonal skills, such as empathy and listening;
• Ability to quickly absorb information, adapt and respond to change;
• Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.