Job Description

Roles & Responsibilities

Customer Service Representative

MAIN ACTIVITIES

He carries out the various stages of the administrative and/or accounting processing of transactions.
He verifies the administrative regularity of the operations before they are entered into the tool, and intervenes if necessary with the sales representatives or directly with the client to complete any missing information.
He receives commissions and fees related to the transactions
He ensures the smooth completion of operations and alerts his superiors in case of problems.
If necessary, he makes the accounting and extra-accounting adjustments.
He performs the first-level controls that fall within his remit as part of managing accounting and administrative risks.
To guarantee the quality of services provided and compliance with processing deadlines
He ensures that operations are processed under the best conditions of time, quality and safety.
He carries out the operations assigned to him in accordance with the defined procedures, and follows the processing methods provided for in the operating guides of his entity.
He handles anomalies within his scope, ensures their rectification, and investigates the possible causes of errors.
He alerts his supervisor when administrative, tax, or legal anomalies are identified.
For certain sectors, it provides commercial support by alerting sales representatives to significant variations in transaction volumes.

Professional and/or technical skills

Behavioral and/or managerial skills

Desired Candidate Profile

Perform routine banking operations in compliance with applicable procedures and regulations
To guarantee the quality of services provided and compliance with processing deadlines
Comply with the first-level checks to be carried out

Customer Service Representative SPA BNP Paribas El Djazair