Customer Service Representative

Client of Emploi Partner

MAIN ACTIVITIES:

• Perform routine banking operations in accordance with applicable procedures
• He carries out the various stages of administrative and/or accounting processing of operations.
• He verifies the administrative regularity of the operations before they are entered into the tool, and intervenes if necessary with the sales representatives or directly with the client to complete any missing information.
• He receives commissions and fees related to the transactions.
• He ensures the smooth completion of operations and alerts his superiors in case of problems.
• In this case, he proceeds with accounting and extra-accounting adjustments.
• He performs the first-level controls that fall within his remit as part of managing accounting and administrative risks.
• Guaranteeing the quality of services provided and compliance with processing deadlines
• He ensures that operations are handled under the best conditions of time, quality, and safety.
• He performs the operations assigned to him in accordance with the defined procedures, and follows the processing methods outlined in his entity's operating guides.
• He handles anomalies within his scope, ensures their correction, and investigates the possible causes of errors.
• He alerts his supervisor when administrative, tax, or legal anomalies are identified.
• For certain sectors, it provides commercial support by alerting sales representatives to significant variations in transaction volumes.

Professional and/or technical skills:

• Understanding the procedures related to the operations
• Knowing how to assess risks
• Knowing the safety rules for processing operations
• Understanding operations management tools

Behavioral and/or managerial skills:

• Organizational skills
• Rigor
• Being customer-oriented
• Ability to share/transmit knowledge