Customer Service Representative
Phoenix Offshore
Employer Active
Posted 21 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide administrative support to Account Executive and Account Manager.br> Assist Account Executives/Managers in coordinating all aspects of client activities.br> Provide exceptional customer service by communicating and responding to clients and carriers in a timely manner via phone or email.br> Handle multiple types of customer experience inquiries, resolve service concerns, documentbr> customer requests, and complete changes to policies which do not require a license.br> Effectively manage claim inquiries and follow up.br> Contact insurance carriers for acknowledgement, status, and potential escalation for pending claims.br> Assist with billing retrieval and follow up with clients for payments and documentation.br> Assist with Mortgagee change requests.br> Assist with documentation for quotes received, policies issued and endorsements.br> Assist account management team with eligibility requests.br> Assist with billing audits and correcting errors by providing the necessary documentation.br> Enter and update client policy information in agency management system Epic.br> Update and organize client files and records.br> Data entry and research.br> Assist with projects as needed to support team and agency.
Desired Candidate Profile
Highly fluent in both English and Arabic
- 2+ years of professional work experience
- 1-2 years of experience in customer service
- Excellent working knowledge of Microsoft Word, Excel, and PowerPoint.
- Self-motivated with the ability to work effectively as part of a team or on individually assigned tasks
- The ability to work in a fast-paced environment where time-management andbr> prioritization skills are essential
- Detail-oriented and systematic in their working style
- Able to quickly learn new critical internal work management software
- Access to a high-functioning computer and exceptional internet connection
Company Industry
- Power Generation
- Power Distribution
- Energy
- Nuclear Energy
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
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