Customer Service Representative
e& CX Solutions
Employer Active
Posted on 18 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently, ensuring high levels of satisfaction and retention.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with internal teams to address complex or escalated issues.
- Provide product and service information to customers, guiding them through solutions.
- Follow up with customers to ensure their issues are resolved and expectations are met.
- Identify recurring customer concerns and suggest process improvements.
- Maintain up-to-date knowledge of company products, services, and policies.
- Meet or exceed individual and team performance targets and KPIs.
- Uphold company values and represent e& CX Solutions in a professional manner at all times.
- 0-3 years of experience in a customer service or related role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced, office-based environment.
- Demonstrated empathy and patience when dealing with customers.
- Proficiency in using CRM software and Microsoft Office Suite.
- Strong organizational and multitasking skills.
- Ability to work flexible hours, including weekends or evenings if required.
- Team-oriented mindset with a positive attitude.
- Commitment to continuous learning and professional development.
Desired Candidate Profile
- 0-3 years of experience in a customer service or related role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced, office-based environment.
- Demonstrated empathy and patience when dealing with customers.
- Proficiency in using CRM software and Microsoft Office Suite.
- Strong organizational and multitasking skills.
- Ability to work flexible hours, including weekends or evenings if required.
- Team-oriented mindset with a positive attitude.
- Commitment to continuous learning and professional development.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
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