Customer Service Representative

Smaw

Posted 30+ days ago

Experience

2 - 4 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Title: Customer Service Representative Digital Products Store

Job Description:
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team and support our growing digital products store. The ideal candidate will be responsible for ensuring exceptional customer satisfaction by efficiently managing client account top-ups and handling communication through WhatsApp.

Key Responsibilities:

Process and manage customer account top-ups accurately and in a timely manner.

Handle and respond to customer inquiries via WhatsApp with professionalism and a customer-first approach.

Provide information, support, and assistance regarding our digital products and services.

Track, follow up, and resolve customer issues to ensure a seamless experience.

Maintain records of customer interactions and transactions.

Collaborate with the operations team to ensure smooth order processing and delivery.

Desired Candidate Profile

Requirements:

Strong communication skills (written and verbal) in [Arabic and/or English, depending on your needs].

Ability to manage multiple tasks and work under pressure.

Basic understanding of digital products and online store operations.

Previous customer service experience is a plus.

High attention to detail and problem-solving skills.

Employment Type: Full-time

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Representative

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Smaw

https://wuzzuf.net/jobs/p/mmlqrp4jxrzq-customer-service-representative-smaw-cairo-egypt