Customer Service Representative

Confidential Company

Multiple VacanciesEmployer Active

Posted on 17 Sep

Experience

0 - 1 Year

Monthly Salary

AED 3,000 - 5,500 ($811 - $1,486)

Job Location

Dubai, Sharjah, Ajman - United Arab Emirates (UAE)

Education

Secondary School, Intermediate School, Diploma, Bachelor of Arts

Nationality

Any Nationality

Gender

Any

Vacancy

8 Vacancies

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
  • Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
  • Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
  • Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.
  • Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.
  • Conduct regular follow-ups post-resolution to ensure customer satisfaction and foster long-term relationships.
  • Document all customer interactions accurately to contribute to a knowledge base that enhances team performance.
  • Assist in training new team members, sharing best practices to elevate overall service standards.
  • Stay updated on company policies and industry trends to provide accurate information and maintain compliance.
  • Participate in team meetings to discuss performance metrics and share strategies for continuous improvement.

Desired Candidate Profile

  • Minimum of a high school diploma, with preference for candidates holding an associate's or bachelor's degree in a relevant field.
  • 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.
  • Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.
  • Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.
  • Fluency in English is mandatory; proficiency in additional languages is highly desirable for diverse clientele.
  • Strong technical skills in using customer support software, with an understanding of troubleshooting basic technical issues.
  • Demonstrated ability to handle stressful situations calmly and effectively, showcasing resilience and adaptability.
  • Excellent communication skills, both verbal and written, enabling clear and effective interaction with customers.
  • Personal qualities such as patience, empathy, and a positive attitude are essential for building rapport with customers.
  • Ability to work flexible hours, including evenings and weekends, to accommodate customer needs and business demands.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Confidential Company

Similar Jobs

Customer Care Executive

Confidential Company

  • 0 - 5 Years
  • Dubai , Sharjah , Abu Dhabi - United Arab Emirates (UAE)

Office Assistant

ALCROW FOR SOLAR ENERGY SYSTEMS RENTAL CO

  • 1 - 2 Years
  • Dubai - United Arab Emirates (UAE)

Customer Service cum Data Entry

AL-NAYYAB FOR SOLAR ENERGY SYSTEMS RENTAL CO

  • 0 - 1 Year
  • Abu Dhabi , Dubai , Sharjah - United Arab Emirates (UAE)
View All