Customer Service Representative

Confidential Company

Multiple Vacancies

Posted on 31 Oct

Experience

1 - 3 Years

Monthly Salary

AED 2,500 - 3,500 ($676 - $946)

Education

Secondary School, Intermediate School, Bachelor of Commerce, Bachelor of Business Administration

Nationality

Any GCC National, Indian, Nepali, Pakistani

Gender

Any

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly.


Some of the roles, responsibilities and skills required are:

- Must speak HINDI/URDU and ENGLISH (Arabic is a plus).

- Excellent communication abilities, including written and verbal communication.

- Handle calls in a consistently polite, professional and efficient manner.

- Answer phones and messages, respond to customer requests and clarify the desired information.

- Follow-up on customer inquiries that are not immediately resolved.

- Take the extra mile to engage and help the customers.

- Previous call center customer service experience is required.

- Skills preffered: 3CX, Zendesk, FreshDesk, Bitrix24

*This is not a typical telemarketing role where you’ll be asked to generate leads or achieve targets on monthly basis, it’s just a customer support position to provide better assistance and resolve our customer concerns*

-------------------------------------------------

Location: Al Barsha 1

Working Hours: 9 AM – 6 PM

Salary: 2,500-3500

-------------------------------------------------

Desired Candidate Profile

Language:

  • English (Required)
  • Hindi (Required)
  • Urdu (Preferred)
  • Arabic (Preferred)

Employment Type

    Full Time

Department / Functional Area

Keywords

  • Customer Support
  • Call Center
  • Customer Care
  • Support Service Agent
  • CRM Software

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Confidential Company

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