Customer Service Representative

PPG INDUSTRIES, INC.

Posted on 25 Sep

Experience

1 - 3 Years

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Your responsibilities

  • First point of contact for Customers (via mail and phone)
  • Order entry, managing and monitoring all orders for customers
  • Providing high level of customer service, with daily follow ups and clear communication with customers
  • Communication and coordination between sales reps, customers, supply and factory, pricing
  • Taking responsibility for invoice processing, amending invoices, issuing credit and debit notes, handling non-technical complains
  • Taking responsibility for sending the goods, handling the relationship with the customers, freight forwarders, and PPG s other legal entities.
  • Monitor delivery process, coordinate deliveries with warehouse and transport company
  • Monitor stock situation- cooperation with supply and factory

Desired Candidate Profile

Turkish native speaker is a must and Fluent English

  • 1 year of experience in a similar position
  • Knowledge of SAP system would be an asset
  • Previous customer service and/or Supply Chain experience will be considered an asset
  • Organizational, interpersonal and communication skills
  • Ability to work in international environment across cultures
  • Quick learner with competence to resolve queries

Department / Functional Area

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