Customer Service Representative Teleperformance Global Services FZ-LLC

Multiple VacanciesEmployer Active

Posted 39 min ago

Experience

1 - 6 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Arab National

Gender

Any

Vacancy

10 Vacancies

Job Description

Roles & Responsibilities

  • Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
  • Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
  • Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.

Desired Candidate Profile

  • Fluency in English is mandatory; proficiency in Arabic is highly desirable for diverse clientele.

  • Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.

  • Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.

  • 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Team Collaboration
  • Time Management
  • Customer Success Associate
  • Adaptability
  • Support Services Representative
  • Client Support Executive
  • Empathy
  • CRM Software
  • Conflict Resolution
  • Customer Experience Advisor
  • Technical Support Specialist
  • Communication Skills

Teleperformance Global Services FZ-LLC

NA

Rim - HR

601 Floor 6 ACSS Building, Dubai outsource zone, Dubai, Dubai, United Arab Emirates,, Dubai, United Arab Emirates (UAE)