Customer Service Representative Teleperformance Global Services FZ-LLC

Posted on 27 Feb

Experience

1 - 6 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Arab National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries with a comprehensive understanding of products and services.
  • Resolve customer issues swiftly by utilizing problem-solving skills and ensuring follow-up for complete satisfaction.
  • Document customer interactions meticulously in the CRM system to maintain accurate records and improve service efficiency.
  • Educate customers on product features and benefits, enhancing their experience and encouraging brand loyalty.

Desired Candidate Profile

  • A minimum of a high school diploma or equivalent; additional certifications in customer service are a plus.

  • 1-3 years of experience in a customer service role, preferably in the contact center.

  • Proficiency in Arabic and English is mandatory.

  • Strong technical skills with experience in CRM software and other relevant tools to streamline customer interactions.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Team Collaboration
  • Support Service Agent
  • Time Management
  • Customer Success Associate
  • Problem Solving
  • Adaptability
  • Customer Satisfaction
  • Technical Support Representative

Teleperformance Global Services FZ-LLC

www.teleperformance.com

Rim - HR

601 Floor 6 ACSS Building, Dubai outsource zone, Dubai, Dubai, United Arab Emirates,, Dubai, United Arab Emirates (UAE)