Customer Service Representative (Tech)

VOIS Egypt

Multiple VacanciesEmployer Active

Posted on 24 Nov

Experience

0 - 5 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

30 Vacancies

Job Description

Roles & Responsibilities

About the Role:

Are you passionate about technology and solving technical problems? Join Vodafone Ireland!

This full-time hybrid role offers a dynamic environment where you will assist customers with technical issues, troubleshoot service-related problems, and provide expert guidance to ensure a seamless customer experience.

Key Responsibilities:

  • Deliver excellent technical support to customers.
  • Diagnose and troubleshoot mobile, broadband, and network-related issues.
  • Guide customers through technical steps and provide clear, effective solutions.
  • Maintain accurate and detailed documentation of customer interactions.
  • Ensure a high level of customer satisfaction by combining technical knowledge with customer service skills.
  • Strong technical ability and interest in telecom/IT-related systems.
  • Excellent interpersonal and communication skills.
  • Ability to analyze, troubleshoot, and resolve technical issues efficiently.
  • Strong problem-solving abilities and attention to detail.
  • Fluency in English is essential.
  • Previous technical support experience is required but not essential.
  • Comprehensive training is provided.
  • Graduates are welcome to apply.
  • Residents of Cairo or those willing to relocate.

Desired Candidate Profile

Strong technical ability and interest in telecom/IT-related systems.

Excellent interpersonal and communication skills.

Ability to analyze, troubleshoot, and resolve technical issues efficiently.

Strong problem-solving abilities and attention to detail.

Fluency in English is i> essential /i>.

Previous technical support experience is required i>but not essential./i>

Comprehensive training is provided.

Graduates are welcome to apply.

Residents of Cairo or those willing to relocate.

Company Industry

  • Telecom
  • ISP

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Representative (Tech)

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

VOIS Egypt

Company: VOIS/

Account: Vodafone Ireland/

https://wuzzuf.net/jobs/p/pil2xpgpafid-customer-service-representative-tech-vodafone-ireland-cairo-vois-egypt-cairo-egypt