Customer Service Representative
Client of Hire Lebanese
Employer Active
Posted 14 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
Deliver exceptional customer service across phone, email, chat, and WhatsApp.
Act as the primary contact for all customer support inquiries, ensuring quick and professional resolution.
Assist customers in understanding and effectively using the iCARRY system and platform tools.
Provide step-by-step guidance and hands-on support to ensure a seamless onboarding experience.
Follow up on delivery issues and actively communicate with internal teams to resolve problems.
Identify recurring issues and recommend enhancements to improve customer satisfaction and process efficiency.
Maintain detailed records of customer interactions and feedback to support continuous service improvement.
Go above and beyond to exceed customer expectations and build long-term loyalty.
Qualifications:
High school diploma or equivalent (Associate s or Bachelor s degree preferred).
1-2 years of experience in customer service, call center, or related role.
Excellent communication and interpersonal skills.
Ability to multitask, prioritize, and work effectively under pressure.
A positive attitude and a genuine desire to help others.
Deliver exceptional customer service across phone, email, chat, and WhatsApp.
Act as the primary contact for all customer support inquiries, ensuring quick and professional resolution.
Assist customers in understanding and effectively using the iCARRY system and platform tools.
Provide step-by-step guidance and hands-on support to ensure a seamless onboarding experience.
Follow up on delivery issues and actively communicate with internal teams to resolve problems.
Identify recurring issues and recommend enhancements to improve customer satisfaction and process efficiency.
Maintain detailed records of customer interactions and feedback to support continuous service improvement.
Go above and beyond to exceed customer expectations and build long-term loyalty.
Qualifications:
High school diploma or equivalent (Associate s or Bachelor s degree preferred).
1-2 years of experience in customer service, call center, or related role.
Excellent communication and interpersonal skills.
Ability to multitask, prioritize, and work effectively under pressure.
A positive attitude and a genuine desire to help others.
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
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Client of Hire Lebanese