Customer Service Representative

Mike Sport

Identify customer's complaints by determining the cause of the problems and providing appropriate solutions in order to properly close the case within the agreed on time frame.

Identify and assess clients needs in order to achieve high level of customer satisfaction.

Build sustainable relationships of trust through open and interactive communication with our customers.

Provide accurate, valid and complete information by using the right methods/tools.

Ensure a proper documentation of all customers complaints and interactions.

Follow communication procedures, guidelines and policies.

Create and maintain loyalty cards, based on Mike Sport policy, for both employees and customers.

Possess strong product knowledge, in order to respond to all customers inquires.

Follow up closely with After Sales Maintenance team, on all repairing items.

Perform customers customization requests in terms of printing, restringing, waxing, tailoring etc

Perform other duties that are aligned & related to the job scope.

JOB REQUIREMENTS:

Education: High School degree.

Experience: 0 to 1 year experience in customer service field.

Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.

Computer Skills: Advanced knowledge in MS Office, Illustrator knowledge is a plus.