Customer Service Representative (French/English)
Keycafe
Posted 30+ days ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide prompt, friendly, and accurate support in English and French across phone, chat, and email.
- Troubleshoot both software and hardware issues, escalating complex cases when necessary.
- Manage and prioritize multiple tickets simultaneously in a high-volume environment.
- Guide customers through setup, configuration, and feature use of Keycafe s SmartBox system.
- Document solutions and identify recurring technical issues for process improvement.
- Collaborate with internal teams to ensure customer feedback helps shape better products.
- Participate in support projects to continuously improve the department s tools, workflows, and knowledge base.
- Maintain calm and professionalism while handling irate or urgent customer situations.
Desired Candidate Profile
Fluent bilingual (French and English) with excellent written and spoken communication in both languages.
- 2+ years of customer service experience, preferably in a technical support or SaaS environment.
- Proven ability to troubleshoot software and hardware issues logically and efficiently.
- Strong multitasking skills able to manage multiple channels (phone, email, chat) simultaneously.
- Reliable, self-motivated, and able to work effectively with minimal supervision.
- Excellent typing speed and accuracy for chat-based support.
- Calm, empathetic, and professional demeanor in high-pressure or escalated interactions.
- Bachelor s degree (Computer Science, Communications, or related field).
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative (French/English)
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Keycafe
Keycafe, headquartered in Vancouver, powers secure and seamless key management for businesses worldwide. Our SmartBox system combines IoT hardware with cloud software to give organizations total control over their keys anytime, anywhere. From hospitality and property management to logistics, fleets, and government, companies rely on Keycafe to keep operations secure, efficient, and scalable.
Similar Jobs
Customer Services Officer - Abu Dhabi (French Speaker)
VFS Global
- 1 - 3 Years
- Abu Dhabi - United Arab Emirates (UAE)