Customer Service Representative

GlobalBlue_IT

Employer Active

Posted on 12 Apr

Experience

1 - 3 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key responsibilities

  • Communication with customers in written and via phone with defined SLA (response time) and quality standards
  • Keeping records of customer s interaction and contacts
  • Researching required information using internal systems and resources
  • Communication and coordination with CS Team members, internal departments, and GB offices
  • Following-up in customer inquiries not immediately resolved
  • Identifying and escalating priority issues
  • Recommending process improvements

Principal accountably

  • Providing customers with correct and complete information
  • Ensuring maintaining of KPIs and SLAs
  • Ensuring the contact logging software is correctly used to allow reports and analysis
  • Maintaining internal rules

Desired Candidate Profile

Qualifications

  • Secondary education degree or University degree (Bc/MA)
  • Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
  • Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
  • PC literate with experience with MS Office
  • Good communication skills

Key competencies

  • Previous experience in Customer Service is an advantage (international environment is a significant advantage)
  • Customer oriented
  • Attention to detail and accuracy
  • Enjoys a fast paced, ever-changing environment
  • Team player
  • Good analytical skills, focused on problem solving
  • Ability to handle stress
  • Multi-tasking
  • Experience with Salesforce

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Representative

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GlobalBlue_IT

https://globalblue.wd3.myworkdayjobs.com/en-US/External/job/Saudi-Arabia---Riyadh/Customer-Service-Representative_JR0005433